When choosing an auto repair shop in or around the Gillette area, you want to make sure that you’re going to a team of experienced professionals that are going to prioritize you and your vehicle’s needs. Platinum Garage is such a shop, and we’d like to take this opportunity to explain why. When you’re choosing the right auto repair center, there are some key factors to take into consideration — and we believe we fit the bill.
Choosing the Right Auto Shop in Gillette
Platinum Garage
Wide Variety of Make & Model Experience
If you were interviewing a job applicant, one of the most important factors that determine their future with your company is their level of experience in the field. This same logic should apply to who you choose for your vehicle services. Platinum Garage has extensive experience servicing all major makes and models of vehicles. Sure, we get a lot of trucks in Gillette, but there isn’t a job too big or too small for us to handle. Your car, truck, or SUV can be reliably serviced by our friendly mechanics.
High Standards
You wouldn’t trust your family to a medical facility that didn’t adhere to high standards, so why would you trust a mechanic that didn’t do the same? Platinum Garage is the only AAA-approved repair facility within a 100-mile radius of Gillette, Wyoming. We adhere to the high standard of quality that earned us that approval rating, and we stand by it every single day.
ASE Certification
Any auto mechanic that hopes to have the trust of their customers will make sure that their technicians are ASE certified. The ASE, or National Institute of Automotive Service Excellence, ensures that auto mechanics have been adequately trained to improve the quality of vehicle repairs by testing mechanics since 1972. Each of our ASE certified technicians has years of experience and are prepared to address everything from brakes to total engine replacements, including diesel engines. This certification is just one more indication that we at Platinum Garage hold ourselves to a higher standard of professionalism than your average shop.
Free Estimates
A reassuring measure of good faith from your mechanic is the provision of free estimates. You shouldn’t have to put up with an auto repair shop making you jump through hoops to get a straight answer — our professional technicians are very experienced at ascertaining the initial cause of your vehicle problems, and our standard of communication only goes up from this first assessment.
Clear Communication Regarding Unanticipated Expenses
The last thing that you want to have happened is to get an estimate for services, and then when you come to pick up your vehicle, the bill is drastically higher than you anticipated. What happened? Unanticipated problems and expenses can and do occur, but you shouldn’t have to be surprised and blindsided by them after the fact. Platinum Garage will always be forthcoming and transparent about any unanticipated problems that we may encounter while working on your vehicle, and we will never perform an undisclosed repair without first getting approval from you.
Detailed Invoice
Upon repair completion, you’ll be provided with a detailed invoice of all of the services performed. There shouldn’t be any question regarding what services were done to your vehicle, how the labor was charged for performing those services, and the cost of the parts. Having this invoice is important because it holds us accountable for performing our jobs to the highest standards. This written record is also helpful for our customers so that they can maintain it for service history purposes should they ever sell their vehicle.
Condition of Shop & Waiting Area
We like to get our hands dirty, but that doesn’t mean that you necessarily should as well. Our high standard of professionalism at Platinum Garage means that we keep our shop clean and organized and that all of our waiting areas and office spaces are inviting, comfortable, and well-maintained. It might not seem like it’s that big of a deal, but if you can’t trust us with professionalism with the little things, why would you trust us with the big things? Our high standards go from top to bottom and are reflected in everything we do at Platinum Full-Service Garage.
Schedule Auto Repair Services Today
We hope that we’ve been able to earn your business here in Gillette, and we look forward to providing you with superior customer service and professional repairs that you can depend on. To schedule services, please contact us today, either by phone or by filling out our contact form. We look forward to hearing from you!